Safe Play

Responsible Gaming at cbajje

cbajje is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We give you the tools and knowledge to stay in control at every step.

Our Commitment to Safe Play

At cbajje, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress, emotional harm, or family conflict. Our Responsible Gaming programme exists to make sure that every registered player across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond has access to practical tools, clear information, and genuine support whenever they need it.

Gambling involves real money and real risk. cbajje does not glamorise losses or encourage players to chase winnings beyond their means. We set clear limits on who can play, how much can be deposited, and how long sessions can run — and we back those limits with technology that actually enforces them. If at any point gambling stops feeling like entertainment and starts feeling like a compulsion, cbajje wants to be the first place you turn for help.

21+

Strictly 21 and Above

cbajje is available exclusively to adults aged 21 years or older. Age verification is mandatory at registration. Accounts found to belong to minors are closed immediately and any funds held are reviewed under our underage access policy.

Tools to Keep You in Control

cbajje provides a full suite of responsible gaming tools that you can activate at any time from your account settings or by contacting our support team. These tools are free, immediate, and cannot be reversed within their active period to protect you from impulsive decisions.

Deposit Limits

Set a maximum daily, weekly, or monthly deposit cap in ৳ on your cbajje account. Once your limit is reached, no further deposits are accepted until the period resets. Limits can be lowered instantly; requests to raise a limit take 7 days to take effect, giving you a cooling-off window.

Session Time Limits

Define how long a single gaming session can run before your account automatically logs out. A visible on-screen timer reminds you of the time elapsed during every session. When your limit is reached, you are logged out and cannot log back in for a configurable cool-down period.

Time-Out Feature

Need a short break? A time-out suspends access to your cbajje account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. The time-out cannot be lifted early once activated.

Self-Exclusion

Self-exclusion is a longer-term measure for players who feel they need a serious break from gambling. You can request self-exclusion for a minimum of 6 months or up to 5 years. During self-exclusion, your account is fully suspended and you will receive no marketing communications. cbajje will not reverse a self-exclusion before its minimum term expires.

Reality Check Alerts

Reality check notifications pop up at intervals you set — every 30, 60, or 90 minutes — showing you exactly how long you have been playing and your net position for that session. This simple prompt helps you make a conscious decision about whether to continue or stop.

Account Closure

If you decide you no longer wish to hold a cbajje account, you may request permanent account closure at any time by contacting [email protected]. Any verified balance remaining at the time of closure will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account) after identity confirmation.

Warning Signs to Watch For

Problem gambling can develop gradually. Recognising the early warning signs is the most important step toward getting help. Ask yourself honestly whether any of the following apply to you.

  • You spend more money on gambling than you originally planned, or chase losses by depositing more to recover what you have lost.
  • Gambling is taking up increasing amounts of your time and you find it difficult to stop even when you want to.
  • You feel restless, irritable, or anxious when you are not gambling, or you gamble to escape stress, boredom, or personal problems.
  • You have hidden your gambling activity from family members, friends, or colleagues, or you have lied about how much money you spend on gambling.
  • Gambling is creating financial difficulties — you are borrowing money, missing bill payments, or using funds reserved for essential expenses such as rent, food, or education.
  • You have tried to cut back or stop gambling but found that you could not do so on your own.
  • Gambling is negatively affecting your relationships, your work or studies, or your mental and physical health.
If any of these apply to you

You do not have to face this alone. cbajje's support team is available 24 hours a day, 7 days a week. Email [email protected] with the subject line "Responsible Gaming — Urgent" and a member of our dedicated team will respond promptly to help you activate the appropriate protective tools on your account.

Quick Self-Assessment

Answer the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to contact our support team or activate a time-out or self-exclusion on your account.

Gambling Self-Check — 8 Questions

01 Have you ever gambled with money that was meant for essential living expenses such as rent, food, or bills?
02 Have you borrowed money or sold personal items in order to fund gambling?
03 Do you feel a strong urge to keep gambling until your entire available balance is gone?
04 Have you tried to win back losses by placing larger bets than you originally intended?
05 Has gambling caused arguments, tension, or distress with family members or close friends?
06 Do you gamble as a way to cope with stress, anxiety, depression, or emotional difficulty?
07 Have you neglected work, studies, or important responsibilities because of time spent gambling?
08 Have you previously attempted to stop or reduce gambling but been unable to follow through?

Protecting Minors

cbajje operates a strict 21+ only policy with no exceptions. Every new account must pass identity verification before deposits or play are permitted. Players are required to submit a valid government-issued photo identification document confirming their full name and date of birth. Accounts that cannot be verified or are found to belong to individuals under 21 are permanently closed.

If you share a device with younger family members or children, cbajje strongly recommends the following protective measures:

  • Never save your cbajje login credentials in a shared browser or device password manager.
  • Enable a screen lock or biometric lock on your mobile device.
  • Log out of your cbajje account after every session rather than remaining logged in.
  • Consider using parental control software on shared devices to block access to gambling sites for younger users.
  • Speak openly with children in your household about the risks of underage gambling and the importance of responsible financial decisions.

If you suspect that a minor has accessed a cbajje account — including your own — contact [email protected] immediately. Our team will investigate and take appropriate action as a matter of urgency.

Getting Help and Support

Seeking help is a sign of strength, not weakness. If gambling is causing problems in your life, cbajje's support team and the following resources are available to assist you.

cbajje Support Team

Available 24/7 to help you activate deposit limits, time-outs, or self-exclusion. Response within 1 hour for urgent responsible gaming requests.

Email:

Talk to Someone You Trust

Sharing your concerns with a trusted family member, friend, or community leader in Bangladesh can be a powerful first step. You do not need to manage problem gambling alone — those who care about you want to help.

Professional Counselling

If gambling is significantly affecting your mental health, finances, or family relationships, speaking with a qualified counsellor or psychologist is strongly recommended. Mental health support services are available in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh.

Remember: Activating any responsible gaming tool on your cbajje account — including self-exclusion — will never result in penalties, account closures for disciplinary reasons, or forfeiture of a verified pending withdrawal. Your wellbeing comes first.

Tips for Healthy Gambling Habits

Responsible gambling is not just about crisis management — it is about building healthy habits from the start. The following guidelines help cbajje players keep gambling firmly in the entertainment category:

  • Set a budget before you start. Decide in advance the maximum amount in ৳ you are willing to spend in a session and treat that as the cost of your entertainment, not as an investment.
  • Never chase losses. A losing streak does not make a win more likely. Chasing losses almost always leads to larger losses. If you reach your session budget, stop.
  • Take regular breaks. Step away from the screen at regular intervals. Use cbajje's built-in session timer and reality check alerts to remind yourself to pause.
  • Do not gamble under the influence. Alcohol, substances, or severe emotional distress impairs your judgement and your ability to make rational decisions about money and risk.
  • Gamble with disposable income only. Never use money set aside for rent, food, utilities, education fees, or family responsibilities. cbajje's deposit limit tool helps you enforce this boundary automatically.
  • Keep gambling in perspective. Gambling is one of many forms of entertainment available to you. Balance it with other hobbies, social activities, and time spent with family — especially during Eid, Pahela Boishakh, and other important times of the year in Bangladesh.
  • Understand the games. Slots, Plinko, Megaways, and casino games are games of chance. No strategy, system, or pattern guarantees a win. The house edge is a mathematical reality. Read cbajje's FAQ for plain-language explanations of how individual game types work.

Play Smart. Stay in Control.

cbajje is here for responsible, enjoyable gaming. Explore our games with your limits in place — or visit our FAQ for answers to common questions about account tools and safer gambling.

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21+ only. Play responsibly. Gambling involves financial risk. If gambling is affecting you or someone you know, contact [email protected] immediately.