cbajje Privacy Policy

This Privacy Policy ("Policy") applies to all users of the cbajje platform, accessible at cbajje.onl, including the website, any associated mobile-optimised pages, and all services offered under the cbajje brand. The Policy describes how cbajje collects, processes, stores, shares, and protects personal data in connection with providing its online casino, sports betting, and gaming services to registered players across Bangladesh.

cbajje is committed to handling personal data responsibly and transparently. We collect only the data that is genuinely necessary to operate your account, process your transactions, and meet our obligations under applicable anti-money-laundering and fraud prevention standards. We do not sell your personal data to third parties for marketing purposes, and we do not share your data with any party that does not have a legitimate, documented role in delivering cbajje's services.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming page, both of which are incorporated by reference into the overall agreement between you and cbajje.

cbajje collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your device and browser when you use the service, and from trusted third-party verification providers during the KYC process.

2.1 Account Management. cbajje uses your identity and contact data to create and maintain your player account, authenticate your logins, and communicate essential account-related notifications such as password reset confirmations, transaction receipts, and security alerts.

2.2 Payment Processing. Financial data is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Visa, and Mastercard. cbajje routes payment data only to the specific payment processor handling your chosen method and retains only the minimum reference information necessary to match transactions to your account.

2.3 Identity Verification (KYC). cbajje is required to verify the identity and age of all players as part of its responsible gaming and anti-fraud obligations. Identity documents submitted to cbajje are shared with our KYC verification service partner for authentication purposes only. Verified documents are then stored securely in encrypted form.

2.4 Fraud Prevention and Security. Technical data including IP address, device fingerprint, and session patterns are analysed to detect and prevent fraudulent activity, multi-accounting, bonus abuse, and unauthorised access attempts. cbajje may share flagged data with payment networks and fraud prevention services as part of its security obligations.

2.5 Responsible Gaming Compliance. Account activity data is used to monitor gaming behaviour for indicators of problem gambling, to apply player-requested deposit limits or self-exclusion tools, and to enforce responsible gaming policies in accordance with cbajje's commitment to safe play.

2.6 Customer Support. Communications data is used to respond to support queries, resolve complaints, and improve the quality of cbajje's customer service. Support records are retained for a minimum of two years to allow for dispute resolution.

2.7 Marketing Communications. With your explicit consent at the time of registration, cbajje may send you promotional offers, bonus notifications, and platform updates via email or SMS. You may withdraw this consent at any time by contacting [email protected] or using the unsubscribe option in any marketing communication. Withdrawal of marketing consent does not affect your account or your ability to use the platform.

2.8 Platform Improvement. Anonymised, aggregated technical and activity data is used to analyse usage patterns, improve site performance, optimise game loading times, and develop new features tailored to the preferences of players in Bangladesh.

3.1 Payment Processors. Your financial data is shared with the payment processor corresponding to your chosen deposit or withdrawal method (e.g., bKash, Nagad, Rocket, Upay, or card networks). Each processor operates under its own privacy and security standards. cbajje selects only processors with documented security certifications.

3.2 KYC Verification Partners. Identity documents are transmitted to our KYC service partner via encrypted connection for the sole purpose of verifying your identity and age. The partner is contractually prohibited from using your data for any purpose other than verification on cbajje's behalf.

3.3 Game Content Providers. When you play a game supplied by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), a session token and a pseudonymous player identifier are transmitted to that studio's game server to launch and operate the game. No directly identifiable personal data (such as your full name or mobile number) is transmitted to game providers.

3.4 Fraud and Security Services. Anonymised or pseudonymised technical data may be shared with fraud detection and cybersecurity service providers to protect cbajje and its players from unauthorised access, payment fraud, and bonus abuse.

3.5 Legal and Regulatory Disclosure. cbajje may disclose personal data to law enforcement authorities, financial intelligence units (including the Bangladesh Financial Intelligence Unit, BFIU), or other regulatory bodies where required by applicable law, court order, or regulatory directive. cbajje will notify affected players of such disclosures where legally permitted to do so.

3.6 Business Transfers. In the event that cbajje undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data under the new entity.

4.1 What Are Cookies. Cookies are small text files placed on your device when you visit cbajje. They allow the platform to recognise your device on return visits, maintain your login session, remember your preferences, and analyse how you interact with site content.

4.2 Types of Cookies Used. cbajje uses the following categories of cookies:

• Essential cookies — required for the platform to function. These include session authentication tokens, CSRF protection cookies, and load-balancing identifiers. These cannot be disabled without impairing platform functionality.
• Functional cookies — used to remember your language preferences, display settings, and last-visited game categories to personalise your experience.
• Analytics cookies — used to collect anonymised data about page visits, session lengths, and navigation patterns to help cbajje improve platform performance and user experience.
• Fraud-prevention cookies — used to store device fingerprint data that helps cbajje identify and block suspicious login attempts and duplicate account registrations.

4.3 Managing Cookies. You can manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain cbajje features, including saved login sessions and personalised game recommendations. Essential cookies cannot be disabled via browser settings as they are required for the platform to operate.

4.4 Third-Party Tracking. cbajje does not embed third-party advertising trackers or social media pixels on its platform. Analytics data is collected using cbajje's own analytics tooling and is not shared with external advertising networks.

cbajje retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as is required by applicable law or regulation. The following retention periods apply as a general guide:

• Active account data — retained for the full duration of your account's active status plus a minimum of five years following account closure, in accordance with anti-money-laundering record-keeping obligations.
• KYC identity documents — retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
• Transaction records — retained for a minimum of five years from the date of each transaction, in accordance with standard financial record-keeping requirements.
• Support communications — retained for a minimum of two years from the date of the most recent correspondence in each support thread.
• Marketing consent records — retained for as long as your consent remains active, plus three years following consent withdrawal, as evidence of prior consent status.
• Technical / session logs — retained for up to 90 days for security monitoring purposes, after which logs are automatically purged or anonymised.

Following expiry of the applicable retention period, personal data is securely deleted from cbajje's systems or irreversibly anonymised so that it can no longer be attributed to any individual player.

As a cbajje player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Request — [Your Username]". cbajje aims to respond to all privacy requests within 10 business days.

• Right of access — you may request a copy of all personal data that cbajje holds about you, including your account data, transaction history, and KYC records.
• Right to rectification — if any personal data cbajje holds about you is inaccurate or incomplete, you may request that it be corrected. Identity data corrections may require re-submission of KYC documents.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to cbajje's legal retention obligations. Data required for anti-money-laundering compliance cannot be deleted ahead of the statutory retention period.
• Right to restrict processing — you may request that cbajje restricts its use of your data to storage only while a complaint or dispute is being resolved.
• Right to data portability — you may request an export of your personal data in a commonly used, machine-readable format (e.g., CSV or JSON).
• Right to withdraw marketing consent — you may withdraw consent for marketing communications at any time without penalty. Withdrawal does not affect the lawfulness of any prior processing based on consent.
• Right to object — you may object to processing of your personal data carried out on the basis of cbajje's legitimate interests, where you believe your rights and freedoms outweigh those interests.

cbajje applies a layered approach to data security designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Key security measures in place include:

• SSL/TLS encryption for all data transmitted between your device and cbajje's servers.
• Encryption at rest for sensitive stored data including identity documents and financial records.
• Role-based access controls ensuring that cbajje staff can access personal data only to the extent required by their specific job function.
• Regular security audits and penetration testing of cbajje's platform and infrastructure.
• Multi-factor authentication options for player account logins.
• Automated monitoring systems that flag unusual login patterns, IP anomalies, and suspicious transaction behaviour for immediate review.

Despite these measures, no internet-based platform can guarantee absolute security. cbajje will notify affected players promptly in the event of a data breach that is likely to result in significant risk to their rights or interests.

You play an important role in keeping your account secure. Never share your cbajje password with anyone. Use a strong, unique password for your cbajje account. If you suspect your account credentials have been compromised, contact [email protected] immediately so that cbajje can suspend access and assist you in securing your account.

If you are a parent or guardian and believe that a minor in your care has registered a cbajje account, please contact [email protected] immediately. cbajje will take prompt action to close the account and handle the minor's data in accordance with this Policy and applicable child protection standards.

cbajje reserves the right to update this Privacy Policy at any time. When material changes are made, the "Last Updated" date at the top of this page will be revised, and registered players will be notified via email or an in-platform notification. Continued use of cbajje following the publication of a revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this Policy periodically to stay informed about how cbajje protects your personal data. Archived versions of previous policies are available upon request by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or cbajje's handling of your personal data, please contact our dedicated privacy support team. All privacy-related correspondence is handled with strict confidentiality.

Email: [email protected]

Please use the subject line "Privacy Request" and include your registered cbajje username and a clear description of your query. cbajje aims to acknowledge all privacy requests within 24 hours and to provide a full written response within 10 business days (Bangladesh Standard Time, UTC+6).